Legal

Terms of Use

Terms and conditions governing your use of the GermWise website and online store.

Effective Date: January 1, 2026  |  Last Updated: January 1, 2026
This document should be reviewed by a qualified legal professional before publication.

1. Acceptance of Terms

By accessing and using the GermWise website (germwise.com), operated by Marlatek Inc. ("GermWise," "we," "us," or "our"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Use of Website

You may use this website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable federal, provincial, or local laws or regulations
  • Attempt to gain unauthorized access to any part of the website or its systems
  • Use the website to transmit any harmful, threatening, or objectionable material
  • Interfere with or disrupt the website or servers connected to it
  • Reproduce, duplicate, or copy material from this website for commercial purposes without our written consent

3. Products and Pricing

All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice. Prices are listed in Canadian dollars (CAD) and are subject to change without notice. Applicable taxes and shipping fees will be added at checkout.

We make every effort to display product descriptions and images accurately. However, we do not guarantee that colours, dimensions, or other details shown on screen are perfectly accurate due to variations in display technology.

4. Orders and Payment

By placing an order, you represent that you are of legal age to form a binding contract and that all information you provide is accurate and complete. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

For institutional Purchase Orders, please refer to our Shipping Policy & Purchase Orders page for submission guidelines.

5. Shipping and Delivery

Shipping rates and delivery timelines are outlined on our Shipping Policy page. We ship across Canada. Delivery dates are estimates and are not guaranteed. GermWise is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

6. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. Products must be returned in their original, unopened condition. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. Refunds will be processed to the original method of payment within 10 business days of receiving the returned product.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of Marlatek Inc. or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws. "GermWise" is a trademark of Marlatek Inc. "GloGerm" is a registered trademark of GloGerm Company.

8. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

GloGerm products are designed for training and demonstration purposes only. They are not medical devices, diagnostic tools, or sanitizing products. Always follow applicable health and safety guidelines from Health Canada and your local public health authority.

9. Limitation of Liability

To the fullest extent permitted by Canadian law, Marlatek Inc. and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or purchase of products.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms of Use, please contact us: